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The Government plans to digitise more public services by 2015 to improve efficiency and reduce costs. As more daily activities, services and transactions are conducted online, increasing amounts of personal data are used on the internet. This POSTnote describes online identity, government projects to secure online access to public services and the issues arising from a more online society.


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  • People’s behaviour has a major role in the success of test, trace and isolate programmes. Uncertainty about whether to report symptoms, low perceived risk of COVID-19 disease and concerns about the consequences of self-isolation are among the barriers to adherence. Has the Scientific Advisory Group for Emergencies looked at adherence to TTI? What evidence is there on people’s understanding and willingness to be tested, provide contact details and self-isolate? Is there anything that can be done to improve this?